Shipping & Delivery

Last Updated: September 20, 2026

At Vemilu, we work to make your shopping experience simple and reliable. This Shipping & Delivery Policy explains how order processing, shipping, tracking, and delivery are handled.

Order Processing

Orders are typically processed before shipment within the timeframe shown during checkout or in your order information.

Processing times may vary depending on product availability, order volume, holidays, weekends, or other operational circumstances.

Once an order has entered processing or fulfillment, we may not be able to modify or cancel it.

Shipping Destinations

Available shipping destinations are determined during checkout based on the products in your order and the delivery address provided.

If we are unable to ship an order to the address provided, we will contact you when reasonably possible and provide an appropriate resolution.

Shipping Costs

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

Shipping costs may vary depending on the destination, product, shipping method, and available fulfillment options.

Estimated Delivery Times

Estimated delivery times may be displayed on the product page, during checkout, or in your order information.

Delivery estimates are provided for convenience and are not guaranteed unless expressly stated otherwise.

Actual delivery times may vary due to carrier operations, weather conditions, holidays, customs procedures, local delivery conditions, high shipping volumes, or other circumstances outside our reasonable control.

Order Tracking

When tracking information is available, it may be provided by email or through the order tracking features available on our website.

Please allow time for tracking information to become active after your order has been shipped, as carrier systems may not update immediately.

Multiple Shipments

If your order contains multiple products, items may be fulfilled from different locations and may arrive in separate packages or at different times.

When available, separate tracking information may be provided for each shipment.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

If you notice an error in your shipping address, contact us as soon as possible at support@vemilu.com.

We cannot guarantee that an address can be changed after an order has entered processing, fulfillment, or shipping.

Additional shipping costs resulting from an incorrect or incomplete address may be the customer's responsibility where permitted by applicable law.

Delayed Shipments

Occasional shipping delays may occur.

If your package appears significantly delayed, please review your tracking information and contact us at support@vemilu.com if additional assistance is needed.

We will make reasonable efforts to help investigate shipping issues with the relevant fulfillment or delivery provider.

Lost, Damaged, or Incorrect Orders

If your order arrives damaged or incorrect, or if tracking indicates a delivery issue, contact us as soon as possible at support@vemilu.com.

Please include your order number and, when applicable, photographs of the product, packaging, or shipping label so that we can review the issue.

Eligible refunds, replacements, and returns are handled according to our Returns & Refunds Policy.

International Orders, Customs & Duties

For orders shipped internationally, customs duties, import taxes, or other charges may apply depending on the destination.

Where such charges are not collected during checkout, they may be assessed by local authorities or carriers and may be the customer's responsibility, except where otherwise required by applicable law.

Customs procedures may also affect estimated delivery times.

If you have questions about shipping or delivery, please contact us:

Vemilu
Email: support@vemilu.com
Website: vemilu.com